> ## Documentation Index
> Fetch the complete documentation index at: https://docs.idemeum.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Agent troubleshooting

> Troubleshoot idemeum AI support agent.

# Support agent logs

Most issues fall into one of three buckets: the agent can't reach the cloud (skills and tickets stop updating), a permission is missing (specific skills stop before executing), or configuration didn't apply (the agent reads its `.env` once at startup). This page covers where to look, starting with the logs, which almost always contain the answer: the agent logs every run, every gate decision, every cloud call, and every rejected skill update with the reason.

| **OS**  | **Path**                                           |
| :------ | :------------------------------------------------- |
| macOS   | \~/Library/Logs/AI Support Agent/idemeum-agent.log |
| Windows | %APPDATA%\AI Support Agent\logs\idemeum-agent.log  |