> ## Documentation Index
> Fetch the complete documentation index at: https://docs.idemeum.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Assist overview

> Conversational AI agent that resolves employee IT issues autonomously.

# What is Assist?

Assist is the AI agent for your employees. It installs as a desktop app, takes a problem described in plain language, and resolves it on the device or in the cloud. Every action passes through guardrails, the employee approves anything risky, and every run is audited in the cloud.

# How Assist works

<Steps>
  <Step title="Employee asks for IT help">
    Employee opens the Assist app and describes the problem in plain language, such as *"my email isn't syncing"* or *"I need to reset my password"*. She can also click a quick action link in the menu bar, or respond when Assist proactively detects an IT issue.
  </Step>

  <Step title="Assist chooses what to do">
    Assist decides what needs to be done. It can answer the question from the context, serve the answer from the knowledgebase, or initiate a run to autonomously resolve the issue. 
  </Step>

  <Step title="Skill is chosen for a run">
    If the run needs to be initiated, Assist matches the request to a skill, builds an ordered plan for how to solve the problem, and starts executing the tool calls each passing through a series of guardrails. Before any change, Assist shows exactly what it will do and waits for approval.
  </Step>

  <Step title="Assist confirms and reports">
    It verifies the outcome, asks the employee to confirm, and records the whole run as a ticket with the full audit trail.
  </Step>

  <Step title="If Assist can't fix it">
    It offers to send the issue to IT, and the employee decides. The ticket carries the diagnostics, the steps already taken, and, with the employee's permission, a screen recording.
  </Step>
</Steps>

# Everything Assist can do

| Feature                       | Description                                                                                                                                                                                                                               |
| ----------------------------- | ----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| **macOS and Windows**         | Assist can be installed on macOS and Windows devices.                                                                                                                                                                                     |
| **Endpoint repair**           | Diagnoses and repairs problems on the device itself — disk space, Wi-Fi and network, VPN, email, printers, Bluetooth and USB devices, slow or frozen apps, security agents, and more → [skill library](https://github.com/idemeum/skills) |
| **Cloud actions**             | Resolves cloud IT issues — password resets, MFA resets, accounts unlocks and more.                                                                                                                                                        |
| **Access management**         | Grant just-in-time access to applications and resources when employees ask for access in plain language.                                                                                                                                  |
| **Knowledgebase answers**     | Answers questions about company policies and processes from your connected knowledge sources, instead of opening a ticket.                                                                                                                |
| **Proactive triggers**        | Scheduled checks find problems before the employee notices — a disk nearly full, a certificate about to expire, a security agent that stopped running. Assist notifies the employee and fixes it once they approve.                       |
| **Ticket triage**             | When Assist cannot resolve an issue, it diagnoses and categorises it, then submits a ticket to your helpdesk with the device context, the steps already taken and the conversation.                                                       |
| **Video diagnostics**         | The employee records a short screen capture to show the problem, and the clip is attached to the ticket.                                                                                                                                  |
| **Built-in / custom skills**  | Assist ships with skills for common problems. IT can add custom skills and turn any skill on or off from the cloud, without touching the endpoints.                                                                                       |
| **Slack / Teams integration** | Simple integration where you can trigger Assist desktop agent runs execution from Slack or Teams channels.                                                                                                                                |
| **Guardrails**                | Every request is screened, every plan is limited to the skill's allowed tools, and central policy decides what may run. Risky steps pause for a preview and the employee's consent.                                                       |
| **Cloud audit trail**         | Every run is recorded in the cloud console: the plan, each gate decision, each tool result and the outcome.                                                                                                                               |