> ## Documentation Index
> Fetch the complete documentation index at: https://docs.idemeum.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Runs and tickets

<table>
  <colgroup>
    <col width="169" />

    <col width="555" />
  </colgroup>

  <thead>
    <tr>
      <th>Field</th>
      <th>What it contains</th>
    </tr>
  </thead>

  <tbody>
    <tr>
      <td>**Request**</td>
      <td>What the employee asked for, in their words</td>
    </tr>

    <tr>
      <td>**Skill**</td>
      <td>The skill that ran, such as \`vpn-repair\`</td>
    </tr>

    <tr>
      <td>**Outcome**</td>
      <td>Resolved, partial, unresolved, failed or cancelled</td>
    </tr>

    <tr>
      <td>**Feedback**</td>
      <td>The employee's own rating and optional comment</td>
    </tr>

    <tr>
      <td>**Summary**</td>
      <td>A short account of what Assist did, such as \*\*"Freed 6.9 GB"\*\*</td>
    </tr>

    <tr>
      <td>**Steps**</td>
      <td>Every step that ran, its result, and any step the employee declined</td>
    </tr>

    <tr>
      <td>**Attachments**</td>
      <td>A screen recording, when the employee made one</td>
    </tr>
  </tbody>
</table>