When Internet connectivity is not available, MSP technicians can still access customer workstations with a one-time code.
idemeum desktop client will detect when the connectivity is not available and will switch from QR-code login to OTP login.
You can now open your mobile application and search for workstation name. Then click on
... and you will be presented with the offline one-time code. Now you can type the local admin account name and one-time code to access the workstation or elevate.