Troubleshooting

idemeum desktop application creates detailed logs that allow to troubleshoot any issues and misconfigurations.

• On Windows workstations you can access these logs at the following location - C:/idemeum_logs
• We will keep logs for 3 days on a rolling window, and each file is named in the following format - IDMCP_month_day_year. At any given point in time you can access logs for the last three days.

If you have any issues, contact idemeum support team at support@idemeum.com, share desktop logs, and we will help you troubleshoot any issues.