> ## Documentation Index
> Fetch the complete documentation index at: https://docs.idemeum.com/llms.txt
> Use this file to discover all available pages before exploring further.

# User onboarding

> Add new admin users to your idemeum portal.

## How user onboarding works

With idemeum every new admin user is onboarded with a mobile app. Think about the mobile app as a hardware key - it is used to authenticate a user with MFA and handle all encryption / decryption with a key that resides in the mobile app.

## Add new admin user

<Steps>
  <Step title="Add new user record in admin portal">
    * Access your idemeum admin portal (in case of MSP tenant this is an MSP parent portal)
    * Navigate to `Users` → `User management` and then click `Add user`
    * All you need to do is to provide `First name`, `Last name`, and the `Email address`
    * Save new user record

    <Note>
      Now the user is in the `invited` state. User will receive a welcome email to the specified email address.
    </Note>

    <img src="https://mintcdn.com/idemeum/LzkNvv6RSGQ3NX8m/images/CleanShot-2026-05-21-at-15.59.42@2x.png?fit=max&auto=format&n=LzkNvv6RSGQ3NX8m&q=85&s=be87cce725a843fea9460ad41a46448e" alt="Clean Shot 2026 05 21 At 15 59 42@2x" width="3018" height="2234" data-path="images/CleanShot-2026-05-21-at-15.59.42@2x.png" />
  </Step>

  <Step title="User installs idemeum mobile app">
    Now new user downloads idemeum mobile app from Play Store or App Store, installs the app and verifies the same email address in the mobile application.
  </Step>

  <Step title="User scans the QR code at the idemeum portal">
    User navigates to your idemeum cloud portal URL, scans the QR-code with idemeum mobile application, and approves login with biometrics.
  </Step>

  <Step title="Promote user to administrator">
    You can now promote user to administrator by locating the user record in the portal, clicking on `...` and choosing `Make admin`. Optionally you can delegate access only to certain customer tenants (MSP delegation feature). 
  </Step>
</Steps>

## Delete or disable admin user

All you need to do to remove user access to idemeum is to disable or delete user.

* `Disable user` - block access but keep user record in the cloud.
* `Delete user` - remove user record from the cloud. You need to disable the user before deleting.

To proceed with deletion follow the steps below:

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