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RMM

SuperOps - idemeum integration

Unified idemeum agent deployment with SuperOps RMM

Nik Pot

Overview

In this guide we will take a look at how to deploy idemeum desktop agent with a unified script to SuperOps customers. We take one script, create one deployment in SuperOps, automatically grab the Client name in SuperOps and associate idemeum agent with that customer. If the customer tenant with this name does not exist in idemeum, it will be automatically created.

Obtain unified install script

  • Navigate to the admin portal of your Main MSP dashboard
  • Click on the Install new agent button
  • Choose the operating system you want to use and grab the installation command
  • Save this installation command in the text editor, as we will need to use it when creating deployment in SuperOps

Create SuperOPS deployment

  • Access your SuperOps admin console
  • Navigate to Scripts section and click + Script
  • Give script a name
  • Paste the command that we obtained in the previous section in the script editor Window
  • For Windows choose PowerShell as language
  • Choose run as System user
  • Script duration set to be 10 minutes.
  • Add a Placeholder variable and choose the variable Client name and give it a name clientName
  • Now edit the script to specify that we are passing clientName variable as -customerName attribute to idemeum. Use the $ sign, and you do not need to use ""
  • Save script configuration

Trigger deployment

Now you can trigger deployment for any of your customers. Idemeum will automatically create a customer tenant in idemeum if it does not exist.

  • Access any of your assets in SuperOps
  • Choose Run scriptRun immediately and choose the script that we created