Syncro RMM - idemeum integration

Overview

In this guide we will take a look at how you can simply deploy idemeum desktop agent to your Syncro managed workstations. We will use one unified script and will automatically pass the customer name leveraging Syncro platform variable {{customer_business_name}}. If the organization exists in idemeum, then agent will be automatically associated, and if not, the new organization will be automatically created in idemeum.

Obtain unified install script

• Navigate to the admin portal of your Main MSP dashboard
• Click on the Install new agent button
• Choose the operating system and copy the unified install script command
• Save this command somewhere as we will need to use it in Syncro

Create script in Syncro

• Access you Syncro management dashboard
• Navigate to Scripts and then choose + New script
• Provide the name of the script to use
• Click Add Script Variable
  • Name customerName
  • Type Platform
  • Value {{customer_business_name}}

• Now paste the idemeum command that you obtained in the previous step in the script editor window
• Scroll to the attribute -customerName and reference the variable that we just created using "". In our case we will use the variable $customerName that we created above.

• Save the script configuration

Deploy Syncro script

• Access the workstation where you would like to deploy idemeum
• Choose Scripts → Add to queue
• Select the idemeum script that we created
• Choose to Run as system