Release notes - November 11, 2024
— Nik Pot
Halo PSA ticketing integration
You can now connect HaloPSA instance to idemeum, and idemeum will be able to create and close tickets when users are requesting elevated privileges on endpoints. The integration is very simple to set up, and when connected, idemeum can automatically map customers in HaloPSA to idemeum customers, or you can do this manually.
When the ticket is created, all elevation metadata is attached in the tickets details along with the link for tech to quickly approve or deny the request.
To set up this integration, please check the documentation guide below.
Halo PSA - Create tickets for user elevation requests
Idemeum can create and manage tickets in HaloPSA when users are requesting elevated privileges on workstations.
Nik Pot