Contact us

Email us

Join our community chat

Standard support is available between 9am-5pm PT, Monday-Friday, excluding US holidays.

Severity	Response	Definition	Example
`Critical`	4 business hours	Complete outage where majority of customers is impacted	Idemeum cloud is down
`High`	1 business day	Downgrade of services or performance is degraded	Some users can not login with JIT accounts
`Normal`	2 business days	Some feature is not functioning as expected	User can not request account from extension
`Low`	4 business days	Single user problem or info request	A user can not recover mobile identity with a mobile device