What is Endpoint Care?
Endpoint Care is an AI agent that lives on employee computers and resolves IT issues autonomously. An employee describes a problem in plain language. The agent diagnoses it on the device, plans a fix, asks for approval where it matters, and applies it. Anything it can’t fix is triaged: categorized, enriched with diagnostics, and routed to the right team in your ticketing system. IT teams manage everything centrally: which skills are available, security policy, and a full audit of every run.Care products
Support agent
Resolves IT issues autonomously.
Triage agent
Categorizes and routes IT issues.
Chat integrations
Messaging platform integrations.
How is Endpoint Care different?
Most IT tools live in the cloud, but most problems live on the device: a hung process, a corrupt mail index, a dropped VPN. Cloud tools can’t see the machine’s real state or act on it, so employees file tickets, wait, and re-explain. Endpoint Care is different in three ways:- Endpoint presence - it sees live system state and acts on it directly.
- Autonomous reasoning - an LLM works out each specific problem, guided by expert-written playbooks.
- Governance - every action is planned, policy-checked, approved by the user, and audited. Nothing happens behind your back.