You can now connect HaloPSA instance to idemeum, and idemeum will be able to create and close tickets when users are requesting elevated privileges on endpoints. The integration is very simple to set up, and when connected, idemeum can automatically map customers in HaloPSA to idemeum customers, or you can do this manually.
When the ticket is created, all elevation metadata is attached in the tickets details along with the link for tech to quickly approve or deny the request.
To set up this integration, please check the documentation guide below.
With the latest cloud and idemeum mobile application release you can now choose what type of elevation to use when approving user requests - admin or user elevation. With admin elevation you approve the request with the idemeum admin account, whereas with user elevation you temporarily elevate user account to run the program in the user context.
Reorganized and simplified the UI for both admin and user portals in order to improve the ease of navigation
Enhanced the Entra ID authorization connector to handle refresh token correctly when the password changes for the account that was used for authorization
Enhanced Entra ID LAPS feature to always provision LAPS accounts on onmicrosoft domain based on Microsoft best practices
Global elevation rules
You can now create global rules that will control elevation requests across all your customers. There are several ways you can create these rules:
Manually in your MSP tenant
Automatically generate global rule from elevation event or user request in your customer tenant
On the mobile app when you approve the request you can automatically generate a global rule
We now aggregate all elevation requests across all customers in your MSP tenant. You can now approve / deny all these requests from one central location.
When you install idemeum agent you can now pass an additional parameter to automatically set up elevation mode right after installation - offline, audit, or rules.
We now removed the dependency on RFID readers from rfIDEAS, and we can now support pretty much any key stroking reader. This significantly expands the options and lowers the cost of initial hardware investment.
Additional enhancements
MacOS 1.0.9 - Ability to upload logs to idemeum cloud when requested from the admin portal
MacOS 1.0.9 - Block QR code access with the message for non Technicians during elevation
MacOS 1.0.9 - Timezone correction in logs
MacOS Desktop Client 1.0.9
Support for user elevation vs. admin elevation
Configurable elevation timer and elevation message
MacOS Desktop Client 1.0.8
Elevation mode can be set as part of installation command
Show a relevant error message when non-technician scans the QR-code during elevation request
Ability to upload logs to the cloud when requested from admin portal
Timezone correction in logs
Windows Desktop Client 1.6.1
Added option to approve elevation and elevate as user vs. admin. Now you can choose how to elevate the user request. Supported for local and domain-joined workstations only (No Azure AD users).
Support for configurable elevation timer and elevation message.
Windows Desktop Client 1.5.9
For new installation you can set the elevation mode with the PowerShell script option - elevationMode
RFID Single Sign-On - we can now support any keystroking reader
Windows Dekstop Client 1.5.8
Resolved all the incidents related to Windows Defender
RFID Single Sign-On - credentials mode set as default. No longer supporting ADCS.
RFID Single Sign-On - feature added to disable same card tap out controlled by a knob
RFID Single Sign-On - enhanced tap-over from lock screen when logged in using default credential provider
Major September Release
Group-based delegation to customer tenants
We introduced the feature to control access to customer tenants with user groups. You can now create groups, assign techs to these groups, and delegate access to customer tenants with user groups. You can read more about the feature here:
We now provide an option to deploy idemeum agent across your customers with one RMM script. We allow to download all customer tenant deployment variables with CSV file, you can then assign these variables to customers in your RMM, and use one script for deployment. The script will pull the variables from the organization and deploy appropriate agent configuration.
As an example, here is how to deploy windows agent with Ninja RMM.
You can now view all aggregated audit logs in your MSP tenant. In addition to seeing all activity in your MSP tenant, you can view all activity across your customers.
LAPS credentials on mobile
LAPS credentials are also pushed to idemeum mobile application and can be viewed by any technician who has access to LAPS credentials.
We now expose an API to disable Entra ID JIT accounts on demand. This is helpful when you want to automate Entra ID account enable / disable when your PSA tickets are closed.
Fixed the issue when idemeum agent was interfering with RDS application launch
Launch Entra ID JIT accounts in incognito mode when idemeum is integrated with PSA using iFrame
Enhanced handling JIT account management errors on Windows
macOS desktop client 1.0.7
Wanted to share an update on the new MacOS agent that we released:
We now support silent installation of idemeum desktop agent with MDM profiles. If you manage your Macs with MDM, you can silently push idemeum agent and also silently enable privacy & security settings (Full disk access, and Accessibility) so that manual intervention is not needed.
As an example we documented how to deploy idemeum desktop agent with Intune.
Properly display long names in the elevation pop up
Clean up old logs from the logs folder
Improved stability of elevation mode configuration from the cloud. It no longer relies on notifications.
Windows Desktop Client 1.5.7
With the default installation of Windows client we no longer require restart. Once the installation is complete, the sign out is required to load the idemeum credential provider.
Enhanced offline detection, especially for virtual environments
When idemeum desktop client is installed we are leveraging Advanced Installer, and the installation PowerShell scripts are no longer run from the temp folder. Instead, these scripts are executed as part of silent installation process by idemeum app. This enhancement makes it easier to use idemeum with security tools such as ThreatLocker.
Windows Desktop Client 1.5.6
Fix for RDS applications launch when idemeum desktop client is installed
On the login screen in JIT mode we no longer show MSP admin accounts for local workstations
Support to consider remote domain name for domain-joined workstation when RFID Single Sign-On is used
For technician mode the issue of QR-code timing out after 3 seconds is fixed
Enhanced how accounts are synced for Account Discovery (not pushing built-in and idemeum managed accounts)
macOS desktop client 1.0.5
Account discovery and management support
Fixed lock screen issue where the screen was turning black after sleep
Support added to work with default security agent like Xcreds
Windows Desktop Client 1.5.5
Support for privileged account management discovery
Support the use case when the workstation type is changed from local to domain-joined after the idemeum desktop client installation
Domain controller check optimized & managed users having passwordnotrequired property set as false
Major August Release
We are excited to announce the release of several new features that we have been working on for the last several weeks.
LAPS for Entra ID accounts
You can now secure Entra ID emergency accounts - automatically create up to two break-glass accounts for any customer Entra ID tenant, upload credentials to zero-knowledge password vault, rotate passwords automatically every 24 hours. Idemeum now offers unified LAPS - for computer accounts as well as Entra ID accounts.
You can now control who has access to emergency LAPS credentials. Create groups in your MSP tenant, assign technicians to various groups, and then decide which groups of techs can view Entra ID or computer LAPS credentials.
You can now configure what roles are assigned to technicians when they request Entra ID accounts. For instance, Techs Level 1 will get Global admin role, whereas Techs Level 2 will get User admin role. Simply create groups in your MSP tenant and leverage these groups when configuring Entra JIT accounts.
There are several ways you can allow your technicians to access customer tenants - you can make a technician a Global admin to access all customer tenants, or delegate admin access to only specific customer tenants. We are now introducing a Read-only administrator role so that technician can access the customer tenant, view the settings, but not make any configurations or changes.
We enhanced our MSP portal navigation. Now you can see how many technicians have access to each customer tenant as well as the role that each technician was assigned.
Enhanced MSP logins irrespective of secure token status
Enhanced notification to perform operations in the background i.e., when user session is not established
macOS desktop client 1.0.3
Added listener to perform auto-upgrade from the cloud dashboard
Enhanced LAPS account password policy to support password length
Elevation support for additional menus (Fingerprint, Profile Add/Remove, Passwords)
Windows Desktop Client 1.5.4
Introduced the elevation control for admin users logged into the workstation. When admin user needs to perform privileged action, idemeum will also intercept UAC in rules mode and will prompt the user to request execution. Check the updated Windows behavior for EPM below.
Enhanced notification service to auto restart when stopped due to unforeseen cases
macOS desktop client 1.0.2
Support for LAPS account creation and password rotation
Endpoint Privilege Management for macOS
We are excited to announce that idemeum now supports Endpoint Privilege Management / Elevation Control for macOS workstations.
You can now remove local admin rights on macOS computers, manage user elevation requests with mobile app, and create rules for what software is allowed to execute with admin privileges.
Not only do we provide parity with our Windows offering, but we implemented integration with Apple Endpoint Security API, so that our offering meets modern security standards.
File, publisher, and certificate rules for elevation
and more...
Windows Desktop Agent 1.5.3
Enhanced clearing of password field during negative scenarios for RFID Single Sign-On
Using correct domain during RDP login when Prompt to choose is enabled for a Tenant under PAM settings
RFID Single Sign-On for Entra ID workstations
We now support RFID Single Sign-On for Entra ID joined workstations. Idemeum offers seamless experience for users to enroll their badges with Entra credentials and access any shared workstation with a badge tap.
Check our quick start guide below to see how you can configure RFID SSO for Entra ID computers.
RFID Single Sign-On for Entra ID joined workstations
Optimized elevated user creation to avoid multiple profile creation
Modified display messages by removing idemeum context, to keep it aligned with the organization policies
Power button display on logon screen will be based on whether branding is enabled or not
Cloud desktop agent update
You can trigger desktop agent update from the idemeum admin dashboard. By navigating to Devices and then selecting the device you want to update, you can send a notification to idemeum agent to perform automatic update.
Check our documentation page to see how cloud update works.
Removed idemeum branding icon from the Windows login screen
Improved utilization of resources by loading QR-code once. On expiry added a link to re-generate the QR-code
Windows Desktop Agent 1.5.0
Enhanced password change detection for desktop client in RFID mode - when desktop agent is installed on local machine with domain line of sight, we can now also verify if password changed at each login, and the user will be prompted to enter new credentials.
Password length mismatch error message - when the desktop agent is installed on domain controller, and we try to generate service account password, we can now show the proper message that password generated by idemeum does not meet the DC policy requirements. Admin can go and change the password length to the required option in admin portal.
RFID autofill state management - when autofilling user credentials into Windows native applications in the RFID login mode, idemeum desktop agent can now effectively manage autofill state even when users login with native credential provider.
Desktop icon removal - when idemeum Windows desktop agent is installed, we no longer create a desktop shortcut.
JIT Entra ID accounts
Entra ID account TOTP support
When technicians request JIT Entra ID accounts, idemeum will automatically create Entra ID account with username and password. You can now also save MFA TOTP secret in idemeum for your Entra ID JIT account, so that techs access customer Entra tenants with MFA.
When account is requested from the admin portal, click on ... and choose Configure TOTP key
You can now add and save your TOTP key for this account
Extension auto fill
Extension now supports autofill of credentials and TOTP for JIT Entra accounts. Once you request the account, you can click on the application icon, the new tab will open, and idemeum will autofill credentials and TOTP.
Admin portal UI
In the devices section we now show the identified for Domain controller. Before we were only detecting Local workstation and Domain workstation.
Added the capability to search through groups when assigning a group restriction for shared accounts.
HaloPSA and idemeum JIT integration
We now support integration with HaloPSA where technicians can request and manage just-in-time Entra ID admin accounts right from the PSA tickets. Simply navigate to a ticket, click on idemeum custom tab, get redirected to the exact customer tenant, and then you will be able to request JIT account and view the credentials. Idemeum will automatically disable the account after a specified period of time.
We have now fully integrated our RFID Single Sign-On solution under the umbrella of MSP tenant management. Create a customer tenant and with a click of a button enable the RFID tap and go for customer workstations, web, and native Windows applications. If you have healthcare customers, you can now manage RFID Single Sign-On from your MSP portal.
Windows Desktop Agent 1.4.9
Enhanced support for OTP login when workstation is in shared account mode
Windows Desktop Agent 1.4.8
Enhanced the silent installation script:
Added the property to avoid restart when C++ prerequisites are installed
When the desktop client installs but the pairing with the cloud is not successful, you can now re-run the script to fix the agent state. The script will check if the client is installed but no paired, will uninstall the client and will the retry installation.
Tenant creation with CSV files
You can now create customer tenants by uploading a CSV file. Moreover, for all your existing tenants you can download a CSV file with all installer PowerShell commands.
When techs login into workstations with JIT accounts, there are multiple methods available - scan QR-code, or trigger mobile app notification. We introduced another option to login with one-time code. Enable this option in Settings, and you will be able to retrieve OTP code from mobile app and login into any customer workstation.
For domain workstations we now offer an option to choose what account you want to log in as - domain admin account or local admin account. This feature is useful when you want to have certain workstations where domain admin account shall not be exposed. You can configure this setting for each customer tenant.
Nik Pot
