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Today we offer the following AI agents for IT teams.

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Assist

Assist is the agent employees talk to. It starts when an employee describes a problem, such as “my VPN won’t connect”, or when a proactive trigger detects one, such as a disk running out of space. Because Assist runs as a desktop app on the employee’s computer, it can repair the machine itself, fixing issues like low disk space or a broken VPN. It can also act in the cloud, for example to reset a password.

Assist overview

Conversational AI agent to resolve employee IT issues.

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Automate

Automate runs IT workflows without anyone watching, such as onboarding an employee, adding a user to a group or assigning a license. It starts when another system sends an event, such as a new hire in your HR system, or on a schedule you set. Automate runs in idemeum cloud and works only through your connected systems, so nothing is installed on employee computers.

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Operate

Operate is the agent IT teams ask. When an admin asks something like “why can’t user@acme.com sign in?”, Operate checks your identity provider, device management and RMM tools, covering account status, sign-in failures, MFA registration and device health, and reports the cause.