Endpoint repair

​

What is endpoint repair with Assist?

Assist can diagnose and fix problems on employees’ computers. The employee describes the issue, such as “my VPN won’t connect”, and Assist runs read-only checks to find the cause, shows exactly what it will change, and waits for approval. It then makes the fix one step at a time, verifies the result, and records the run as a ticket.

​

Endpoint skills and tools

Each repair follows a skill, a playbook for one type of problem. A skill can only use its allowed tools: code-reviewed functions that each do one thing, such as check_vpn_status, flush_dns_cache or kill_process. Some skills examples:

• disk-cleanup - frees up space by finding and removing large and temporary files
• process-manager - fixes a slow computer or frozen app by stopping runaway processes and trimming startup items
• vpn-repair - fixes VPN connections that fail or connect without letting traffic through
• printer-repair - clears stuck print queues and restarts the print service when a printer is offline or not printing
• usb-device-repair - fixes USB devices, docks and hubs that aren’t detected or aren’t responding

​

Ticketing integrations

After every run Assist sends a ticket to your ticketing system. It also creates a run record with all audit trail and context in the idemeum portal. You can learn more about tickets and runs as well as explore integration guides.

​

Set up Assist endpoint repair

1. Login to your idemeum admin portal, navigate to Agents → Skills and make sure you have desired endpoint skills enabled
2. Navigate to Agents → Connectors and connect your ticketing system. You can learn more on Integrations page.
3. Install Assist app (push to employee devices with your deployment tool) on Windows and macOS devices
4. Test your repair flows.