What is Assist?
Assist is the AI agent for your employees. It installs as a desktop app, takes a problem described in plain language, and resolves it on the device or in the cloud. Every action passes through guardrails, the employee approves anything risky, and every run is audited in the cloud.How Assist works
1
Employee asks for IT help
Employee opens the Assist app and describes the problem in plain language, such as “my email isn’t syncing” or “I need to reset my password”. She can also click a quick action link in the menu bar, or respond when Assist proactively detects an IT issue.
2
Assist chooses what to do
Assist decides what needs to be done. It can answer the question from the context, serve the answer from the knowledgebase, or initiate a run to autonomously resolve the issue.
3
Skill is chosen for a run
If the run needs to be initiated, Assist matches the request to a skill, builds an ordered plan for how to solve the problem, and starts executing the tool calls each passing through a series of guardrails. Before any change, Assist shows exactly what it will do and waits for approval.
4
Assist confirms and reports
It verifies the outcome, asks the employee to confirm, and records the whole run as a ticket with the full audit trail.
5
If Assist can't fix it
It offers to send the issue to IT, and the employee decides. The ticket carries the diagnostics, the steps already taken, and, with the employee’s permission, a screen recording.