How are skills updated?
Skills update from the cloud automatically. When you add, change or turn off a skill in the admin portal, Assist on each device picks up the change within about 10 minutes.- Safe to apply. Every update is downloaded over HTTPS and checked for integrity. A skill can only use tools already built into Assist, so no new code ever arrives from the cloud.
- Applied when idle. Assist restarts itself in a few seconds to apply the update, waiting until no run is in progress and the employee isn’t using the app. Meanwhile, the employee sees Updates ready · will restart when idle, with a Restart now button. If Assist stays busy for 24 hours, it restarts anyway.
- Built-in skills stay installed. You can turn a built-in skill off or replace it with your own version, but not delete it.
- Works offline. If the cloud can’t be reached, Assist keeps using its current skills and updates on the next successful check.