Assist agent logs
Most issues fall into one of three buckets: the agent can’t reach the cloud (skills and tickets stop updating), a permission is missing (specific skills stop before executing), or configuration didn’t apply (the agent reads its.env once at startup). This page covers where to look, starting with the logs, which almost always contain the answer: the agent logs every run, every gate decision, every cloud call, and every rejected skill update with the reason.
Agent log (idemeum-agent.log):
Generate a diagnostic report
If Assist isn’t working as expected, click the ? icon in the top-right corner of the app and select Generate Diagnostic Report. Assist saves a text file,AISupport-Diagnose-<timestamp>.txt, to its log folder and shows a notification you can click to open it. The report includes the app and OS version, permissions, recent log entries and the last few steps Assist ran. Credentials are removed, and nothing is sent automatically — attach the file to your support ticket.
If the problem only happens sometimes, select Start Debug Recording instead, reproduce the problem, then select Stop Debug Recording. This saves AISupport-Recording-<timestamp>.txt with detailed logs from that window only, and returns logging to normal when you stop.