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How admin notifications work

There are several ways IT admins can be notified when there is an elevation request.

Web admin portal

Open your idemeum admin portal and navigate to Events→ Requests section where you can see all elevation requests. You can respond to any request by clicking on .... 

Mobile notifications

When the elevation request is received, idemeum will send push notification to all admin mobile devices. Right from the mobile device you can respond to the request.

Ticketing integrations

Idemeum supports integrations with various ticketing systems in order to create tickets for elevation requests. Check our integrations page for all available integrations.

Admin email notifications

Idemeum can also send the email to specified email address when the elevation is requested. In the admin portal you can configure multiple email address that need to receive the elevation notification.

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Configure admin email notifications

  • Navigate to your idemeum admin portal
  • Access Settings -> Elevation
  • In the Emails to notify section you can add up to three email addresses to receive elevation notifications.
IMG 1374 Here is the example email elevation notification received to the specified email address. The email contains all the metadata about the user, application, and idemeum tenant. When you click on the button, you will be redirected to idemeum portal to approve or deny elevation notification. IMG 1375