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What is chat integration?

Chat integrations let employees start Endpoint Care from where they already ask for help: Slack and Microsoft Teams. The employee describes the problem to the bot, and one click later the agent on their device is working on it, with every skill, guardrail, and audit behavior identical to a run started in the app.
  1. The employee messages the bot — “my laptop is slow” — in Slack or Teams.
  2. The bot authenticates the message. Slack requests are verified with Slack’s request signing; Teams requests with Microsoft’s JWT verification. The workspace or bot registration maps to your tenant, so multi-tenant deployments stay isolated.
  3. The bot replies immediately with a card (Slack Block Kit / Teams Adaptive Card) carrying the request and an action button.
  4. The button hands off to the device. It opens the desktop agent through a secure app link with the employee’s request pre-filled; the request text is sanitized and length-capped before it travels. The agent opens even if it wasn’t running.
  5. The run executes on the device — same skills, same gates, same previews and consent, same audit trail. In the console it appears like any other run, with chat recorded as its source.

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Setup

Chat platforms are connected per tenant from the admin portal’s Chat platforms page: a Slack app for your workspace, an Azure Bot registration for Teams. Employees need the desktop agent installed on their machine; nothing else is required on their side. Check out integrations to learn how to connect Slack and Teams.