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What are built-in skills?

Endpoint Care ships with a library of built-in skills covering the most common IT problems: the issues that make up the bulk of a typical helpdesk queue. Each skill is an expert-authored playbook that defines when it applies, the diagnostic and corrective steps it takes, the tools it is allowed to use, and how it escalates when a fix is out of reach. Built-in skills work out of the box: no configuration is needed, and they are updated automatically from the cloud. Any skill can be disabled fleet-wide from the console. You can view all available skills in the idemeum/skills repo.