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Documentation Index

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How computer access control works

You can control what technicians have access to what workstations. Important to note that if technician is a Global admin, she can access and edit everything everywhere. If you want to apply access control you first need to delegate technician access to certain customer / organization with read-only permissions, and then edit workstation access control settings.
  • Navigate to admin portal of customer / organization
  • Access Devices, then click on ... for the device you want to edit, and choose Share device
  • By default All admins and All users will be there
  • To control technician access, remove All admins role and only add technicians that need to access this workstation
Access