How Endpoint Care works
Every request follows the same lifecycle:- Understand. The employee types a request (or clicks a quick action). The agent interprets the intent and selects the matching skill. If nothing matches, the run becomes a triage run.
- Plan. The agent reads the skill and produces an explicit, ordered plan of tool calls for this specific goal.
- Check. The plan passes through the guardrail pipeline: intent screening, plan validation against the skill’s allowed tools, and central policy evaluation.
- Execute. Steps run one at a time on the device. Diagnostic steps are read-only. Corrective steps pause at gates: a preview of exactly what will change, and a consent prompt the user must approve.
- Verify and report. The agent confirms the outcome (including asking the user), then produces a summary. Every run, resolved or not, is recorded as a ticket with the full diagnostic trail.