| Field | What it contains |
|---|---|
| Request | What the employee asked for, in their words |
| Skill | The skill that ran, such as `vpn-repair` |
| Outcome | Resolved, partial, unresolved, failed or cancelled |
| Feedback | The employee’s own rating and optional comment |
| Summary | A short account of what Assist did, such as **“Freed 6.9 GB”** |
| Steps | Every step that ran, its result, and any step the employee declined |
| Attachments | A screen recording, when the employee made one |