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Desktop agent

Agent requirements

The following requirements apply to idemeum Windows and macOS agents.

Operating system support

Windows

These are the operating systems and CPU architectures that have been fully tested by idemeum. Idemeum team will provide full support and troubleshooting for issues.

Operating system x64 ARM
Windows 10 Yes -
Windows 11 Yes Yes
IoT Enterprise Yes -
Server 2016 Yes -
Server 2019 Yes -
Server 2022 Yes -
Server 2025 Yes -

macOS

Apple support extends only to the three most recent versions of macOS. Idemeum advises that you should always keep your operating system up to date as a matter of best practice and optimal compatibility.

Operating system Intel Apple silicon
macOS 14 Sonoma Yes Yes
macOS 15 Sequoia Yes Yes
macOS 26 Tahoe Yes Yes

Network requirements

The agent does not listen on any port for traffic initiated external to the localhost, thus does not increase potential attack vectors. However, as outbound connections are made, any egress filtering performed by antivirus software, firewalls, routers, etc. would need to be opened.

Outbound connections

Idemeum agent will leverage the following protocols and ports:

Port Transport protocol Purpose
443 TCP HTTPs
5228 TCP Notifications

The following URLs are used:

  • dvmi.idemeum.com
  • asset.idemeum.com
  • <tenant name>.idemeum.com (i.e. demo-nikpot.idemeum.com)
  • mtalk.google.com
✅
If your firewall or domain filtering solution supports wildcard you may want to allow *.idemeum.com

DLLs and executables

Windows

Idemeum desktop agent is installed in the following location on Windows - C:\Program Files\Idemeum Inc\Idemeum Desktop Client. There are a number of executables and DLLs that idemeum desktop agent is using. All DLLs and executables are signed with idemeum certificate (signer IDEMEUM INC).

Also, some of the required DLLs are placed in the System32 folder. Those DLLs are also signed.