Update desktop agent

Overview

There are several ways you can update idemeum desktop agent:

1. Auto update - this setting is turned on by default for all MSP tenants. Idemeum agents will periodically check with the cloud to determine if the new version is available. If there is a new version, desktop agent will automatically update, no restart required.
2. Manual update - you can manually trigger the agent update by executing the same installation command on the workstation. When command-line script executes, it sees that there is a new version available, and it will perform an update to the latest version.

Auto update

To set up the auto-update (enabled by default):

• Access admin portal of your parent MSP tenant
• Navigate to Global settings → Desktop agent → Auto update
• Enable the auto update and specify the time when the desktop agent needs to try to perform the update process

• When you access the Devices section for any of your customer tenants you can see if the devices have the latest version of the desktop agent installed. If there is a blue checkbox there, then the device has the latest desktop agent version.