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Elevated Access to Computers

Audit logs

Desktop client collects and retains audit logs when technicians access customer workstations.


Idemeum desktop client collects various events, as it relates to user and technician login. The logs will be sent to the cloud and can be reviewed in the admin portal Audit trail section. Today we keep logs for the last 30 days on a rolling window.

Events for computers access

Workstation access by technician

This event provides technician email address, desktop name, and the account that was used for login. logged into the Desktop W11-L-ELEVATED with account MSP-ALEX.

Workstation logoff or lock

This event provides technician email, desktop name, and account that was used. has logged off the Desktop W11-L-ELEVATED with account MSP-ALEX.

Access to workstation offline code

When a technician accesses offline code on a mobile device for a workstation, mobile application captures the event. accessed offline code for Desktop machine W11-L-ELEVATED.