Audit logs
Desktop client collects and retains audit logs when technicians access customer workstations.
Overview
Idemeum desktop client collects various events, as it relates to user and technician login. The logs will be sent to the cloud and can be reviewed in the admin portal Audit trail section. Today we keep logs for the last 30 days on a rolling window.
Events for computers access
Workstation access by technician
This event provides technician email address, desktop name, and the account that was used for login.
alex@nikpot.com logged into the Desktop W11-L-ELEVATED with account MSP-ALEX.Workstation logoff or lock
This event provides technician email, desktop name, and account that was used.
alex@nikpot.com has logged off the Desktop W11-L-ELEVATED with account MSP-ALEX.Access to workstation offline code
When a technician accesses offline code on a mobile device for a workstation, mobile application captures the event.
alex@nikpot.com accessed offline code for Desktop machine W11-L-ELEVATED.