Quick-start - Elevated computer access
In this guide we will set up Passwordless Elevated Access to Computers for MSPs. Technicians can access any customer workstation or elevate with named admin accounts without passwords.
Sign up for idemeum MSP tenant
If you have not created your idemeum cloud tenant yet, please follow the steps below to create a trial tenant for your organization.
Enable cloud directory for your MSP tenant
To manage identities of your MSP technicians we will leverage idemeum local directory. To enable local directory:
- Navigate to
https://<your-msp-domain>.idemeum.com/adminportal
- Access
Users
→User source
and chooseLocal
Save
the configuration
Onboard other MSP technicians
Navigate to your MSP tenant URL and login with a mobile device. You can now create accounts for other technicians, so that they can also be onboarded with mobile devices.
- Navigate to your MSP tenant admin portal at
https://<your-msp-domain>.idemeum.com/adminportal
- Access
Users
→User management
and clickAdd user
- Enter the following details to create a technician:
First name
andLast name
Corporate email address
Username
will be automatically generated. This username will be used to create unique admin account for each technician on the workstations that they access. You can change this username if you want.- Optionally specify
personal email address
Create a customer tenant that you will manage
Idemeum offers Multi-Tenant MSP Portal to manage all your customer tenants from a single dashboard. To create a tenant for your customer:
- Navigate to your MSP tenant admin portal at
https://your-domain.idemeum.com/adminportal
- Access
Customers
on the left and clickCreate customer
- Enter
Name
(will be used to create a subdomain for your MSP tenant, for examplecustomer-<your MSP domain>.idemeum.com
) andDisplay name
(will be used as a display name / title for your customer tenant)
Once the customer tenant is created, click on the name of the customer tenant, and you will be automatically logged in there. More about the MSP portal below.
Delegate technician access to customer tenant
You have two options:
- You can make every technician an
Admin
in your MSP tenant and as a result, technicians will have access to all created customer tenants by default. - You do not assign an
Admin
role to a technician, but delegate access to each customer tenant directly.
To assign an Admin
role to a technician, please follow these steps.
- Navigate to your MSP tenant admin portal at
https://<your-msp-domain>.idemeum.com/adminportal
- Access
Users
- Find the user record, click on
...
and then chooseMake admin
To delegate access to each customer tenant directly, please follow these steps.
Configure customer tenant
Now access the customer tenant you created in the previous step. You can directly navigate to a customer tenant URL at customer-<your msp domain>.idemeum.com
or navigate to your MSP postal, Customers
section and click on the link from there.
Enable local directory for customer tenant
- Navigate to
Users
→User source
- Choose
Local
from the dropdown andSave
the configuration
Set up desktop client branding
You can configure the look and feel for the desktop client by configuring background, logo, and text for your users. You can follow the guide below.
Configure technician login mode
By default technicians will access all customer computers with individual, named, just-in-time accounts. If you want to change default settings, you can check the document below.
Install idemeum desktop application
Now you can install idemeum desktop application to a customer workstation. There are various installation methods, but the easiest option is to leverage PowerShell installation.
- Navigate to your customer tenant admin dashboard
- Access
Settings
->Desktop installation
- Navigate to PowerShell section and copy the PowerShell command
- On the target workstation open PowerShell as
Administrator
You can now use this command to execute on the target workstation and perform the silent installation
Test technician login
Once the desktop client is installed, it creates a credential provider that will allow technicians to access the workstation with a mobile device. You can simply scan a QR-code as a technician and access customer workstation without passwords. More details on different ways to access customer workstations below.
Offline elevated access
When the computer is offline, or you mobile device is offline, you can access the workstation with a secure offline code.
Questions?
If you have any questions please join our Discord chat, and we will help.